Digital government services platform hosting over 24,000 government services and serving 15 million users, recently moved traffic fine payments to banks to prevent fraud.
… Omollo noted that the government's digital transformation agenda under the Bottom-Up Economic Transformation Agenda has accelerated the delivery of public services through digital platforms, highlighting the success of the eCitizen platform, which now hosts more than 24,000 gover …
NAIROBI, Kenya Jul 1 – The National Transport and Safety Authority has clarified that instant traffic fines are not paid through the eCitizen platform, directing motorists to make payments physically at designated Kenya Commercial Bank branches and agents. …
The National Transport and Safety Authority (NTSA) has shifted the payment process for instant traffic fines from the eCitizen platform to bank deposits to curb rising fraud targeting motorists. …
… ad also heightened the country's exposure to cyber threats.At the same time, the PS added that the Government's digital transformation agenda under the Bottom-Up Economic Transformation Agenda had significantly expanded access to public services through platforms such as eCitizen …
NTSA boss Kondiwa explains why instant traffic fines aren't paid through eCitizen By Citizen Reporter June 30, 2026 11:27 (EAT) Add as a Preferred Source on Google Follow us Follow on Whatsapp Follow on Google Follow on Twitter NTSA Director General Nashon Kondiwa speaks during a …
… had indicated that all private vehicles older than four years would be subjected to annual inspections under the newly introduced road safety framework.NTSA said that although vehicle owners are expected to continue booking inspections through the NTSA services portal on eCitizen …
… filed supports transparency, strengthens the tax system, and helps the Government finance essential public services that benefit all Kenyans," KRA said.To ease last-minute filing, the Authority has expanded support services through the iTax platform, WhatsApp assistance, eCitizen …
… or Vehicle Inspection) Rules, 2026, which come into force on July 1. “All motor vehicle owners with vehicles above four years from the recorded date of manufacture are therefore expected to book for annual inspection through the NTSA service portal accessible through the eCitizen …
… cords have been digitised, highlighting continued reliance on paper-based records management systems across the public sector.Nandi Senator Samson Cherarkey sought to know the number and categories of Government services that have been digitised through platforms such as eCitizen …
The government has reaffirmed its commitment to strengthening Kenya's cybersecurity systems and developing robust governance frameworks for artificial intelligence, citing growing cyber threats as the country's digital economy continues to expand. The Interior PS said Kenya's rapid digital transformation has boosted economic growth and improved public service delivery, but has also heightened exposure to cyber risks.
The government has reaffirmed its commitment to strengthening Kenya's cybersecurity systems and developing robust governance frameworks for artificial intelligence, citing growing cyber threats as the country's digital economy continues to expand. The Interior PS said Kenya's rapid digital transformation has boosted economic growth and improved public service delivery, but has also heightened exposure to cyber risks.
The National Transport and Safety Authority has clarified that instant traffic fines must be paid physically at designated Kenya Commercial Bank branches and agents, not through the eCitizen platform, to protect motorists from fraud and fake SMS payment demands.
The National Transport and Safety Authority has moved instant traffic fine payments from the eCitizen platform to bank deposits to curb fraud targeting motorists, while eCitizen continues to serve other government services.
Kenya's government has reaffirmed its commitment to strengthening cybersecurity systems and developing governance frameworks for emerging technologies including AI to protect the digital economy. The Principal Secretary for Internal Security noted that while digital transformation has expanded public service access—with eCitizen hosting over 24,000 government services and serving 15 million users—it has also widened Kenya's cyber risk landscape.
Kenya Revenue Authority's online tax filing system experienced intermittent delays and significant traffic surges in the final hours before the June 30 deadline, locking out hundreds of taxpayers unable to submit their 2025 income tax returns. KRA has ruled out extending the deadline.
NTSA Director General Nashon Kondiwa said the authority requires motorists to pay instant traffic fines physically at KCB branches or agents rather than through eCitizen to protect Kenyans from fraud, as digital payment channels like M-Pesa could be exploited by scammers.
The National Transport and Safety Authority has suspended enforcement of new mandatory vehicle inspection rules for private vehicles, directing traffic officers not to demand proof of inspection certificates during road checks until further notice. Vehicle owners are expected to continue booking inspections, but enforcement will begin only once the implementation framework is fully established.
The Kenya Revenue Authority has ruled out any extension of the June 30, 2026 deadline for filing 2025 income tax returns, warning that taxpayers who miss the deadline will face penalties and possible default assessments. KRA has expanded support services through multiple platforms to assist last-minute filers.
The National Transport and Safety Authority has directed owners of motor vehicles older than four years to book annual inspections from July 1 under new Traffic (Motor Vehicle Inspection) Rules. Vehicles that pass will receive inspection stickers and reports; those that fail will get defect reports requiring repairs before re-inspection, though enforcement for private vehicles will not begin immediately.
Cabinet Secretary William Kabogo reported to the Senate Information Commission Technology Committee that of 6,000 government services across Ministries, Departments, Agencies, and County Governments, only 12% are fully digitised and available through end-to-end digital channels; 30% are partially digitised, while 58% continue to rely on manual processes. The average online transaction completion rate was 37%, and less than 10% of approximately 635 million physical government records have been digitised.
Information, Communications and Digital Economy Cabinet Secretary William Kabogo called for a more inclusive continental digital economy that fully accommodates persons with disabilities, stating that an estimated 80 million Africans with disabilities risk being left behind by current technological advancements. Speaking at the Inclusive Africa Conference 2026 in Nairobi, he highlighted Kenya's digital initiatives including the Digital Superhighway programme and efforts to enhance accessibility on the eCitizen platform.
Kenya's Public Benefit Organizations Regulatory Authority has directed all NGOs formerly registered under the repealed NGOs Co-ordination Act of 1990 to update their records under the newly operationalized Public Benefit Organizations Act, 2013 and PBO Regulations, 2026. The transition is automatic and does not require fresh registration, but organizations must submit updated documents including revised constitutions aligned with the PBO Act.
Kenya's National Transport and Safety Authority will replace physical motor vehicle logbooks with an electronic system accessible through the eCitizen platform, launching officially on June 10. The eLogbook aims to reduce fraud, eliminate cartels and bureaucratic delays, and provide instant digital access to vehicle owners.
The Commission on Administrative Justice has intervened to correct errors in a marriage certificate after the Registrar of Marriages partially complied with a complainant's request to update occupation and residence details and update corresponding eCitizen records. The complainant exhausted the Attorney General's office before escalating to the Ombudsman, which launched an inquiry and issued a Notice to Show Cause due to the Registrar's lack of cooperation.