DHA CEO defends 2% service charge on SHA claims By Citizen Reporter August 11, 2026 12:25 (EAT) Add as a Preferred Source on Google Follow us Follow on Whatsapp Follow on Google Follow on Twitter Audio By Vocalize By Arnold Jan , The Digital Health Agency (DHA) has defended the t …
… "Every shilling received by the Digital Health Agency is public money and is accounted for as public money," he said, adding that the agency's accounts are audited under the Public Finance Management Act and the Public Audit Act before being tabled in Parliament. …
… prescribed under Ministry of Health treatment guidelines, including consultations, diagnosis, laboratory investigations, treatment and prescribed medicines. “To strengthen accountability, SHA will monitor each facility’s medicine-dispensing rate through the Digital Health Agency …
… During a stakeholder forum on Monday, the Ministry of Health, SHA and the Digital Health Agency (DHA) discussed the SHA Provider Portal’s transition to a new digital platform. …
… The downtime has allegedly persisted for about a week, forcing healthcare facilities and the Digital Health Agency (DHA) to revert to manual processes, which, according to health providers, is slowing service delivery and raising concerns over delayed patient care. …
… The downtime has allegedly persisted for about a week, forcing healthcare facilities and the Digital Health Agency (DHA) to revert to manual processes, which, according to health providers, is slowing service delivery and raising concerns over delayed patient care. …
… In a further push to modernise pharmaceutical regulation, the Ministry of Health, the Pharmacy and Poisons Board and the Digital Health Agency will roll out three national digital platforms across the sector from July 1, 2026. …
… ya.Speaking during the ongoing national community systems strengthening knowledge dissemination in Naivasha, experts said reliable data is critical in informing healthcare decisions, shaping policies, and ensuring patients receive timely and quality services.Digital Health Agency …
… President Ruto also announced that Kenya will launch its first national ambulance dispatch centre at the end of July, integrated into the country's digital health infrastructure and powered by the Digital Health Agency. …
The Digital Health Agency has defended a two per cent service charge deducted from claims processed through the Social Health Authority, saying the fee compensates DHA for digital services provided in processing claims and supports efficiency in healthcare claim processing.
The Digital Health Agency has defended a two per cent service charge deducted from claims processed through the Social Health Authority, saying the fee compensates DHA for digital services provided in processing claims and supports efficiency in healthcare claim processing.
Health Cabinet Secretary Aden Duale has dismissed claims that Ksh.1.2 billion from the Social Health Authority was paid to a private proxy company, stating instead that the charges are lawful, publicly regulated, and paid to a State agency. Duale defended the government's digital health system (Taifa Care) as required by law for implementing Universal Health Coverage.
The Social Health Authority has announced a new reimbursement model that will reduce payments to contracted primary healthcare facilities that fail to dispense prescribed medicines, aiming to ensure patients receive the full range of services covered under the Primary Healthcare Fund. SHA will monitor each facility's medicine-dispensing rate through the Digital Health Agency platform and reimburse based on services delivered.
The Social Health Authority has given healthcare providers three months to integrate with the Health Management Information System, with the SHA CEO warning that non-compliant facilities will face consequences. The move is part of Kenya's digital health transformation aimed at Universal Health Coverage.
Hospitals across Kenya are experiencing service disruptions due to persistent technical glitches in the Social Health Authority system, including delays in One-Time Passwords used to identify patients and authorise treatment. Healthcare facilities have reverted to manual processes, which is slowing service delivery and raising concerns over delayed patient care.
Hospitals across Kenya are experiencing healthcare service disruptions due to technical glitches in the Social Health Authority system, including delays in One-Time Passwords used to identify patients and authorise treatment. The downtime has persisted for about a week, forcing facilities to revert to manual processes, which health providers say is slowing service delivery and raising concerns over delayed patient care.
Kenya is working to achieve WHO Maturity Level 3 (ML3) status in pharmaceutical regulation by December this year, which the Ministry of Health says would strengthen oversight of medical products, boost local manufacturing, and improve access to safe and effective medicines. Attaining ML3 status would place Kenya among a select group of African nations with stable and well-functioning regulatory systems.
Experts speaking at a national community systems strengthening event in Naivasha say digital technologies and data-driven systems are critical to improving healthcare delivery and achieving Universal Health Coverage in Kenya. The Digital Health Agency is implementing the Afyangu patient portal, which allows Kenyans to register, access health information, make SHIF contributions, and obtain services across health facilities.
President Ruto has announced a Ksh.600 million support package for St John Ambulance Kenya, including a one-acre parcel of land in Upper Hill, Ksh.500 million in construction funding, 15 new ambulances, and an annual budgetary allocation of Ksh.100 million beginning the next financial year.
Justice Patricia Mande Nyaudi ordered the immediate suspension of Rology Medical Kenya Limited's operations until it complies with Kenya's digital health and data protection laws. The court directed the government and health regulators to revoke any approvals the company holds for handling patients' digital health records.